Terms and Conditions 

1. INTRODUCTION AND DEFINITIONS: In these Rules “the Company” means PVMGOLF Ltd (and all of its subsidiary companies trading as Pitch) which provides the Club and its facilities for the benefit of the Guest; “the Club” means “Pitch”; “Guest” means the individual who made the booking and their invitees or other participants in the booking; “Rules” mean the terms and conditions of booking set out below. It is a condition of booking that Guests agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company, without prior notification to Guests. The Company has created these Rules for the mutual enjoyment of Guests. The enforcement of these Rules is for the good of all Guests. No Guest will be judged on the basis of their race, gender, marital/civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.

2. GUESTS AND FEE: Guests must be at least 18 years of age. All Guests are required to pay for their bookings at the Club in advance. The Company reserves the right to refuse a Guest booking from any applicant for any reason. Guest bookings are non-transferable and non-refundable, unless there is written agreement to the contrary. If any Guest booking fees or charges incurred are not paid when they fall due, the Company reserves the right to temporarily refuse the Guest access to the Club until such time as full payment has been made. All Guest bookings will be regarded as provisional until payment in full has been received from the Guest. If any fees or charges incurred are not paid prior to the Guest booking, the booking may be terminated without notice. Any postponements of confirmed and contracted business or any Public Health Emergency declared by Public Health England, the Chief Medical Officer for England or any law or any action taken by the UK government or UK public authority that directly affects the operation of the booking will be considered as a cancellation. However, provided the revised event date is agreed (subject to availability) and takes place within 12 months of the original event date, payments received by Pitch from the Guest shall form a credit towards the future event.

3. GUEST ENTRY: All Guests are required to register at the Concierge desk, showing valid ID. Guests may bring a maximum of 5 additional Guests per visit, unless arrangements have been made in advance. All Guests must be a minimum of 18 years of age. The Company does not hold any responsibility for the ability to provide goods and services to a Guest booking where the Guest group size is greater than 6, without prior written agreement to the contrary. The Company reserves the right to refuse admission to any Guest without explanation.

4. USE OF FACILITIES AND SERVICES: Club opening hours are fixed by the Company and are subject to change without prior notice. The Company may at any time close the Club’s premises or any part thereof, without notice, in order to; execute repairs, alterations, accommodate external events, re-decorations or otherwise, to facilitate Club programmes or on certain holidays. Only members of staff or a nominated 3rd party (the “Golf Professional”) may provide professional golf coaching services within the Club (“Lessons”). Guests are requested to arrive at the Club 5 minutes before the official start time. If Guests are late for their booking, the booking time will be reduced accordingly. If Guests are more than 20 minutes late for their booking, the booking may be cancelled. The Company may refuse entry if a Guest arrives later than the start time, or may ask any Guest to leave the Club if they feel theirs, or another’s, safety or enjoyment is in jeopardy. The Company reserves the right to refuse entry to the Club’s premises at its absolute discretion. It is the Guests’ responsibility to ensure that they are capable of undergoing any activity within the Club. All activities and treatments are pursued at the Guests’ own risk. Whilst every effort has been made to ensure the accuracy of the Guest booking schedule, the management reserves the right to cancel or re-schedule a Guest booking at short notice. Use of the Club is at the Guests’ own risk and under their own medical advice. Proper attire, as determined by the Company, must be worn in the Club. Guests are requested to wear at all times appropriate clean footwear in the Club. Appropriate attire must be worn in the Club. Footwear must be worn at all times. Pets are not allowed in the Club without the Company’s prior approval. Smoking is not permitted anywhere in the Club. Only food and drink purchased from the Club should be consumed within the Club. No alcoholic beverages or drugs of any kind may be brought into the Club. Violation of this rule will result in immediate expulsion from the Club. Guests shall not use the Club’s facilities whilst heavily influenced by alcohol or under the influence of drugs. In the event they do so, this is entirely at their own risk. Mobile phones are allowed in the Clubs however Guests cannot take photos or videos of other Guests in the Club and are asked to be considerate of other Club Members or Guests when using a mobile phone. Be considerate of others; loud or abusive language will not be tolerated. Club property, including golf clubs, balls, tees etc., is provided by the Club as a courtesy to its Guests during Club usage only. Removal of Club property from the premises may result in legal action. Guests are required to leave bays clean and tidy. As a courtesy to other Guests and for health and safety reasons, equipment needs to be replaced in the storage areas/golf bags provided. CCTV Closed circuit cameras operate throughout the Club (except in the changing areas) (see our Privacy Notice for more information). Any unlawful activity within the Club may be reviewed for possible legal action.

5. DAMAGES: The Guest agrees to pay for all damages to any Pitch property or equipment directly or indirectly caused by or resulting from, in whole or in part, any act, omission, negligence, or fault of the Guests, invitees or other participants in the booking. For avoidance of doubt, this excludes damage to golf balls, golf tees and drinking glasses.

6. LIABILITY: Neither the Club nor the Company will accept liability for any damage or loss to a Guest’s personal property brought into the Club’s premises. All activities and treatments are taken at the Guest’s own risk. Neither the Club, the Company nor their servants and agents shall be liable for personal injury sustained by Guests whilst on the Club’s premises, except in so far as it can be proven that this relates to the wilful act, neglect or default of the Company or the Club or any servants or agents. Guests who suffer an accident or injury on the Club premises must report the accident or injury and the circumstances in which it occurred to the Club’s management immediately following the accident or injury.

7. GUEST HEALTH AND SAFETY WARRANTY: Guests must warrant and represent that they are in good physical condition and capable of engaging in exercise. If through injury or other reason, such as pregnancy, this is not the case, they must consult a doctor before engaging in exercise and that he/she knows of no medical or other reason why he/she is not able to engage in active or passive exercise and that such exercise would not be detrimental to his/her health, safety, comfort or physical condition. The Guest shall not use any Club facilities whilst suffering from any infectious or contagious illness, disease or other ailment or whilst suffering from a physical ailment such as open cuts, abrasions, open sores or minor infections where there is a risk that such use may be detrimental to the health, safety, comfort or physical condition of other Guests. We recommend that before using the Club you familiarise yourself with the fire exits and emergency routes in case of evacuation. Please note that employees are NOT required to “seek & search” the building. Therefore, it is the responsibility of each individual to follow the relevant instructions. Please note lifts will not be operational during an emergency evacuation.

8. DATA PROTECTION: Your data privacy and security are important to us. Please refer to our Privacy Notice which explains how we collect, store and handle your personal data.

9. CANCELLATION OF BOOKING: Guest bookings are non-transferable and non-refundable, unless there is written agreement to the contrary. If any Guest booking fees or charges incurred are not paid when they fall due, the Company reserves the right to temporarily refuse the Guest access to the Club until such time as full payment has been made. All Guest bookings will be regarded as provisional until payment in full has been received from the Guest. If any fees or charges incurred are not paid prior to the Guest booking, the booking may be terminated without notice. Any postponements of confirmed and contracted business or any Public Health Emergency declared by Public Health England, the Chief Medical Officer for England or any law or any action taken by the UK government or UK public authority that directly affects the operation of the booking will be considered as a cancellation. However, provided the revised event date is agreed (subject to availability) and takes place within 12 months of the original event date, payments received by Pitch from the Guest shall form a credit towards the future event. The Company shall have the right to suspend or withdraw Club privileges from any Guest who, in their opinion, has abused privileges or conducted himself or herself in a manner deemed detrimental to the Club staff or its Members and other Guests. Such expulsion or suspension shall become effective immediately and no reimbursement will be issued to such Guest of the pro-rated portion of their unused booking. The Club management or a designee shall have complete charge of the Club whilst on duty. Guests may be expelled from the Club immediately if they display conduct which is, or is likely to be in the sole opinion of the Company, injurious to the character of the Club or the interests of the Members, other Guests and staff, or if they commit a serious or repeated breach of these Rules, in particular where amounts owing to the Company are unpaid. An expelled Guest forfeits all the privileges of the booking and all rights against the Company. An expelled Guest will not be entitled to any refund of their booking and must pay all amounts owed to the Company forthwith.

10. STANDARD COMPLAINTS PROCEDURE: Guests are encouraged to make any comment or complaint via email or through the website. Please ensure that all contact details are detailed in order that a member of the team can contact you accordingly to discuss. Should a Guest wish to discuss any issue in person they can also request to speak to the Club management who can be contacted by Concierge. It is our aim that we respond within 48 hours of receiving a comment or complaint. All written and verbal complaints are discussed at the Club’s management team meetings every week and tracked until resolved.

11. PHOTOGRAPHY AND FILMING: By entering the venue, you consent to the possibility of being photographed or filmed by our marketing team or by photographers and videographers working on behalf of Pitch. These images and videos may be used online and in other marketing materials to highlight the dynamic atmosphere and experiences at Pitch. If photography or filming is taking place in the venue, signage will be displayed.

1. Booking & Access

• Shuffleboard bookings can be made via the Pitch app or website using the “Book” button.

• The lead booker must provide their full name and contact details to confirm the reservation.

• Walk-ins are welcome and subject to availability.

• Each table accommodates a maximum of 6 people.

• For groups larger than 18, please contact the Pitch Events Team to make a group booking.

• All guests must be 18+ to participate.

2. Pricing Structure

• Off-Peak: Shuffleboard is free of charge the majority of the week.

• Peak Hours: A £20 per hour fee applies during peak times:

  • Tuesdays, Wednesdays, and Thursdays from 5:00 PM to 9:00 PM.

3. Minimum Spend Policy

• Free bookings (off-peak) require a minimum of one drink per person.

• No minimum spend applies to paid (peak) shuffleboard bookings.

4. Cancellations

• Cancellations must be made at least 48 hours in advance.

• Late cancellations or no-shows may result in restricted future booking access.

5. Damages

• The Guest agrees to pay for all damages to any Pitch property or equipment directly or indirectly caused by or resulting from, in whole or in part, any act, omission, negligence, or fault of the Guests, invitees, or other participants in the booking.

• For the avoidance of doubt, this excludes damage to golf balls, golf tees, and drinking glasses.

6. Usage & Etiquette

• Please arrive on time — late arrivals may result in reduced playing time.

• Tables may be released if not claimed within 10 minutes of the booking time.

• All players are expected to treat the space, equipment, and other guests with respect.

CLUB RULES & MEMBERSHIP TERMS
In these Rules, “the Company” means PVM Golf Limited (trading as Pitch) which provides the Club and its facilities for the benefit of the Members; “the Club” means “Pitch”; “Member” means a Club Member; and “Rules” means the terms and conditions of membership set out below.
It is a condition of membership that Members agree to pay the fees referred to in Rule 2 and agree to be bound by these Rules. These Rules may be revoked, altered or added to from time to time by the Company without prior notification to Members. The Company has created these Rules for the mutual enjoyment of the Members and their guests, and the enforcement of these Rules is for the good of all Members. No Member or guest will be judged on the basis of their race, gender, marital or civil partnership status, age, disability, religion or belief, colour, national origin or sexual orientation.
2. Membership and Fee
Members must be at least 18 years of age. A non-refundable joining fee is payable at the time of joining at the specified rate. Membership payments are payable monthly in advance, and the monthly subscription runs from the 1st of each month. Payment can only be made via Tokenised Card Payments from a UK debit or credit card, and fees are debited between the 3rd and 6th of each month, or on the next working day. Members must keep their contact details up to date. All membership fees are reviewed annually, usually on the 1st January, and Members will be notified of any changes by email with at least one full calendar month’s notice. Membership is non-transferable and non-refundable unless agreed in writing. Partner membership is available for partners residing at the same address, and proof of joint residence may be required. If fees are not paid when due, the Company may suspend access to the Club until payment is made. If payment is not made within 30 days, the full amount will be demanded, and failure to pay within 15 days of such demand will result in termination of membership. Missed payments may be referred to a debt collection agency, and additional fees will be charged for failed payments or collection letters. Upon termination, no fees will be refunded. Membership terms are a minimum of 3 months. To re-join, all unpaid balances must be cleared, a new joining fee paid, and a new agreement signed. Transfers to another Club may incur a transfer fee and adjustment to the monthly rate. Transfers within the first three months may require paying the difference in joining fees if the new Club’s joining fee is higher. Promotional offers are only valid during the stated period. Annually paid memberships are not eligible for refunds during the term of membership.
4. Guest Entry
Members may bring guests to the Club by paying the prevailing guest fee or using valid guest credits, which expire 12 months after issue or upon termination of membership. Guests must be accompanied by an existing Member at all times and must register at the Concierge desk with valid identification. A Member may bring up to 11 guests per visit unless otherwise arranged in advance. All guests must be at least 18 years of age. Members are responsible for ensuring that their guests understand and follow the Club Rules. The Company reserves the right to refuse admission to any guest without explanation.
5. Use of Facilities and Services
Club opening hours are fixed by the Company and may change without notice. Weekend membership permits entry from Friday at 2pm until Sunday closing, plus Bank Holidays. The Company may close the premises or parts of it without notice for repairs, alterations, events, redecorations, or on certain holidays. Only authorised staff or nominated Golf Professionals may provide lessons. Members should arrive five minutes before the start of a lesson or booking. Late arrival may result in refusal of entry or shortened session time. All activities are undertaken at the Member’s or guest’s own risk, and appropriate attire and clean footwear must be worn at all times. Pets are not allowed without prior approval. Smoking is prohibited anywhere in the Club. Only food and drink purchased from the Club may be consumed on the premises. Alcohol and drugs may not be brought into the Club, and Members or guests under the influence may not use the facilities except at their own risk. Mobile phones are allowed, but Members must respect others’ privacy and refrain from taking photos or videos of other Members without consent. Club property must not be removed from the premises. Cancellations for lessons or social bookings must be made at least 24 hours in advance; otherwise, the full cost will be charged.
6. Member Responsibility for Damage
Members are responsible for any damage they or their guests cause to Club property, whether intentional or accidental. Deliberate misuse or destruction may result in charges for repair or replacement, suspension of booking rights, or immediate termination of membership without refund. The Company will decide whether damage was intentional or due to negligence, and CCTV footage may be used in making this determination.
7. Liability
The Club and Company accept no liability for damage to personal property or for personal injury except where caused by their proven negligence or wilful act. All accidents or injuries on the premises must be reported to management immediately.
8. Member’s Health and Safety Warranty
Members and guests must confirm they are in good physical condition and able to engage in exercise. If not, they must consult a doctor before using Club facilities. Anyone with an infectious or contagious condition or open wounds must not use the facilities. Members should familiarise themselves with fire exits and evacuation routes, and lifts will not be operational during emergencies.
9. Data Protection
Please refer to our Privacy Notice at pitchgolf.com/privacy for details of how personal data is collected, stored and used.
10. Cancellation of Membership
Membership cancellations must be received by the 1st of the final month of membership. For example, to end membership on 31st May, notice must be received on 1st May; notice received on 2nd May will mean fees for both May and June are due. Cancellations must be in writing using the cancellation form or by email. Verbal cancellations are not accepted. No refunds will be given for monthly or prepaid fees. Ex-members re-joining must pay a new joining fee and clear any outstanding amounts. Membership may be suspended or terminated immediately for misconduct or non-payment.
11. Freezing Membership
Membership freezes are at the sole discretion of the Club and require a minimum of seven days’ notice. A £25 fee applies per frozen month, except for maternity leave, which can be frozen free of charge for up to twelve months. The minimum freeze period is one month. A resume date must be given, and subscriptions will automatically recommence at the end of the freeze. Only one freeze per calendar year is allowed, except in exceptional circumstances.
12. Standard Complaints Procedure
Comments or complaints should be submitted via email or the website. Members may also request to speak with Club management in person. The Club aims to respond within 48 hours. All complaints are reviewed weekly until resolved.
13. General
The Company may assign the Membership Agreement to a third party at any time without notice. Members must vacate practice and social bays 20 minutes before closing if they wish to shower. Clubs may close for a weekend each year for maintenance. The Company reserves the right to refuse entry or terminate membership at its sole discretion for safety, security or conduct reasons.
14. Club Credit
Credit added to a membership account can be redeemed at all Pitch Clubs but cannot be exchanged for cash. Credit may be used for lessons, food and beverage, and apparel, but cannot be used for lesson subscriptions or membership fees. Credit is valid for one year and is non-transferable. Referral credits are issued when a new member names an existing member at joining, subject to restrictions outlined in the promotional terms. Membership must be active to redeem credit. Credit is added within two weeks of the referred member’s activation date. Any unused lesson sessions or Club credit cannot be refunded after membership ends.
16. Club Visit Rules
Practice, lesson and social visits must be booked via the Pitch Member Portal app. Usage is limited by opening hours and membership type. Only one activity may be booked at any given time. Bookings may be cancelled up to 24 hours before the start; later cancellations count as a no-show. Three no-shows will result in a one-week suspension of booking rights. This policy ensures fair access for all members.
17. Lesson Booking Rules
All lessons with Pitch Golf Professionals must be paid for in advance. Lesson packs have expiry dates: ten-lesson packs expire within twelve months, five-lesson packs within six months, and five-lesson beginner packs within two months. Cancellations with less than 24 hours’ notice or non-attendance will result in the lesson being charged. Late arrival will shorten lesson time, and arrival more than twenty minutes late may result in the lesson being cancelled and marked as redeemed. If a Golf Professional cancels with less than 24 hours’ notice or arrives more than ten minutes late, a replacement lesson will be provided free of charge. If your Golf Professional is absent or leaves, the Club Manager will arrange an alternative. Unused lessons are non-refundable if membership is cancelled or terminated.
18. Digital Platforms
Use of the Pitch Member App or other digital services must comply with these Rules. Misuse of the platform or harassment of other members online will be treated as a breach of membership conditions.
19. Force Majeure
The Company is not liable for failing to perform its obligations if such failure is caused by events beyond its reasonable control, including but not limited to natural disasters, strikes, epidemics, or government restrictions.
20. Accessibility
We are committed to ensuring accessibility for all members. Please inform us if you require reasonable adjustments to access Club services.

1. These terms cover all Pitch competitions including those run at Pitch events and through social media channels.

2. Competitions are open to participants in the UK only.

3.  Eligibility: Competitions are open to individuals aged 18 and above. Employees of Pitch, its affiliates, subsidiaries, advertising, promotion, and fulfillment agencies, their immediate family members, and persons living in their same household, are not eligible to participate in the competition.

4. Entry: No purchase or payment is necessary to enter or win. All entries must be submitted through the official entry method as specified in the competition announcement. Entries that are incomplete, illegible, or corrupted are void and will not be accepted.

5. Winner Selection: Winners will be selected at random from all eligible entries received during the competition period.

6. Prizes: Prize details will be outlined in the competition announcement. Prizes are non-transferable and non-exchangeable. No substitution or cash equivalent will be made available. All taxes, fees, and surcharges on prizes are the sole responsibility of the prize winner.

7. Notification: Winners will be notified via email or Instagram within 7 days following the winner selection date. If a potential winner cannot be contacted, is ineligible, fails to claim the prize within 7 days from the time award notification was sent, or fails to timely return a completed and executed declaration and release as required, the prize may be forfeited and an alternate winner selected.

8. The prize must be used within 3 months of the date claimed. Unless specified otherwise in the competitions specific T&Cs.

9. Pitch is not responsible for shipping prizes to competition winners. Should shipping be necessary, it will be the responsibility of the competition winner to arrange and cover the associated costs.

10. Publicity: Acceptance of a prize constitutes permission for Pitch to use the winner’s name, likeness, and entry for purposes of advertising and trade without further compensation, unless prohibited by law.

11. Privacy: Information submitted with an entry is subject to the Privacy Policy stated on the Pitch website. By participating in the competition, entrants agree to the collection and use of their personal information as outlined in the Privacy Policy.

12. Disqualification: Pitch reserves the right to disqualify any entrant or entry that it determines, in its sole discretion, to be tampering with the entry process or the operation of the competition, to be acting in violation of these terms and conditions, or to be acting in an unsportsmanlike or disruptive manner.

13. Pitch is not responsible for any incorrect or inaccurate information, technical error, or human error which may occur in the processing of entries or the administration of the competition. Pitch assumes no responsibility for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft, or destruction or unauthorized access to, or alteration of, entries.

Promoter: The competition is run by Visit Manchester in partnership with Pitch Manchester.

Eligibility: Open to UK residents aged 18 or over. Employees of Pitch, Visit Manchester, and their immediate families are not eligible. No purchase necessary.

Entry: Details on how to enter will be provided by Visit Manchester. Only one entry per person will be accepted.

Prize:

• A 2-hour bay experience at Pitch Manchester for up to 8 people.

• One welcome drink per person on arrival.

• £60 credit towards food.
  The prize is non-transferable, non-exchangeable, and no cash alternative will be offered. Travel and additional expenses are not included.

Booking: The experience must be pre-booked through Pitch Manchester. Date and time are subject to availability.

Validity: The prize must be redeemed within 6 months of the winner being notified.

Winner Selection: The winner will be chosen at random by Visit Manchester from all valid entries and notified via the contact details provided. If the winner does not respond within 7 days, a new winner may be selected.

Data: Personal data supplied will only be used for the purpose of administering this competition unless otherwise agreed.

General: Pitch Manchester reserves the right to withdraw or amend the competition at any time without notice if circumstances outside its control make this necessary. By entering, all participants agree to be bound by these Terms & Conditions.

manchester.pitchgolf.com is committed to protecting and respecting your privacy, and we’ll only use your personal information to administer your account and to provide the products and services you requested from us. By using our services, you agree to the following terms:

1. Use of Personal Information
   We will only use your personal information to manage your account and provide the products and services that you have requested from us. This may include contacting you about relevant products, services, or other content that may be of interest to you.
2. Consent to Contact
   By submitting your details, you agree that we may occasionally contact you regarding our offerings, promotions, or other information that may benefit you. You have the option to unsubscribe at any time by following the instructions provided in our communications.
3. Data Storage and Processing
   By clicking submit, you consent to Pitch Manchester storing and processing the personal data you provide for the purpose of delivering the requested content. We are committed to protecting your data and ensuring that it is handled with care.
4. Unsubscribing and Data Privacy
   You have the right to unsubscribe from any non-essential communications. For more details on how to unsubscribe, as well as information on our privacy practices, data usage, and your rights under data protection laws, please refer to our Privacy Policy.

1. Eligibility
   • The referral offer is available to existing Pitch members.
   • The new member referred must join as a full member and remain a member for a minimum of three consecutive months.
   • Members are to refer new members via the Pitch app. 
2. Referral Reward
   • The referring member will receive £100 Pitch Credit after the referred member has completed three months of active membership.
   • The £100 credit will be credited to the referring member’s account and can be used towards purchases at the Pitch venue.
3. New Member Criteria
   • The referred member must not have been a Pitch member in the 6 months prior to signing up.
   • The referred member must indicate the referring member’s name at the time of joining to qualify for this offer.
4. Reward Limitations
   • The £100 Pitch Credit is non-transferable and cannot be redeemed for cash.
   • The bar tab must be used within 12 months.
   • Pitch Credit can be used at the bar for food and drinks or on lessons. 
5. Offer Conditions
   • The referral offer is only valid for one referral per new member. Multiple referrals for the same new member will not result in additional rewards.
   • If the referred member cancels their membership within the first three months, no reward will be given.
6. Cancellation or Changes
   • Pitch reserves the right to modify or cancel the referral program at any time without notice.
   • In the event of fraudulent activity or violation of these terms, Pitch reserves the right to withhold or revoke the referral reward.